Refund Policy

At RUE & MAN, we believe in fair and transparent dealings. Our refund policy allows customers to request a refund within 15 days of delivery under specific conditions.

Refund Eligibility

Refunds are applicable if:

• The customer did not like the product
• The product was received accidentally or ordered by mistake

Conditions for Refund

To qualify for a refund:

• The product must be unused, unworn, and undamaged
• The item must be in same condition as new, as described in our Return & Exchange Policy
• No perfume, deodorant, smoke, or fragrance should be present
• All original tags, labels, and packaging must be intact

Products failing to meet these conditions will not be refunded.

Refund Process

1. The customer must contact our support team within 15 days of receiving the order.
2. The customer must send the product to our warehouse address mentioned below.
3. Upon receiving the item, our team will perform a quality inspection.
4. If approved, the refund will be processed.

Refund Return Address

All refund returns must be sent to:

RUE & MAN Warehouse Address:
House #180, Block C
Eden Valley, 208 Chak Road
Faisalabad, Pakistan

Refund Method

• Refunds are processed after inspection approval
• Refunds will be issued via the original payment method or store credit, as per company policy
• Original delivery charges are non-refundable

Shipping Charges

• Return shipping costs are borne by the customer, unless the return is due to our error or a defective product.

Non-Refundable Cases

Refunds will not be issued if:

• The product shows signs of use, damage, or fragrance
• The item is returned without original tags or packaging
• The request is made after 15 days
• The product does not meet the stated conditions

Final Authority

RUE & MAN reserves the right to approve or reject refund requests after inspection.